In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.Inaccurate address
If there are any address discrepancies with your order the product is returned us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.Unsuccessful Delivery Attempt*
If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick up your parcel in your local Post Office. If your item is delivered by Fastway or Couriers Please, arrangement will be made in advance to ensure your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.Rejected by Receiver
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.
The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team.
*applicable only when registered post or courier delivery without authority to leave is used. Please request authority to leave if you wish your items to be left in a safe spot at your address.