Delivery Guide

Free delivery is offered for all items within the serviced areas of Australia.
Orders are generally shipped from our distribution centre, located in Melbourne, the next day after full payment is received. Catwalk Universe Style is working with three carriers to provide the most efficient delivery service with the most reasonable price and quickest service.
They are:
You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched.  To view the progress of your order, please enter the tracking information into the websites listed above.
Undeliverable Packages

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate address

If there are any address discrepancies with your order the product is returned us, a customer care team member will be in touch.  A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt*

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick up your parcel in your local Post Office. If your item is delivered by Fastway or Couriers Please, arrangement will be made in advance to ensure your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team.

 

*applicable only when registered post or courier delivery without authority to leave is used.  Please request authority to leave if you wish your items to be left in a safe spot at your address.